Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
Apple - 27' iMac® with Retina 5K display (Latest Model) - Intel Core i5 (3.1GHz) - 8GB. This timeline of Macintosh models lists all major types of Macintosh computers produced by Apple Inc. In order of introduction date. Macintosh Performa models were often physically identical to other models, in which case they are omitted in favor of the identical twin. Also not listed are model numbers that identify software bundles. For example, the Performa 6115CD.
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
MacBook Pro | Out of Warranty |
---|---|
16-inch MacBook Pro | $ 199 |
15-inch MacBook Pro with Retina display | $ 199 |
13-inch MacBook Pro with Retina display | $ 199 |
15-inch MacBook Pro | $ 129 |
13-inch MacBook Pro | $ 129 |
17-inch MacBook Pro (Vintage) | $ 179 |
MacBook Air | Out of Warranty |
---|---|
13-inch MacBook Air | $ 129 |
11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard | $ 29 |
Magic Keyboard with Numeric Keypad | $ 29 |
Magic Mouse 2 | $ 29 |
Magic Trackpad 2 | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
Best mac for music. If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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MacBook Air
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Which Mac notebook is right for you?
- 13.3-inch Retina display1
- Up to 4-core Intel Core i7 processor
- Up to 16GB memory
- Up to 2TB storage2
- Up to 11 hours battery life3
- Touch ID
- Backlit Magic Keyboard
- 13.3-inch Retina display1
- Up to 4-core Intel Core i7 processor
- Up to 32GB memory
- Up to 4TB storage2
- Up to 10 hours battery life3
- Touch Bar and Touch ID
- Backlit Magic Keyboard
- 16-inch Retina display1
- Up to 8-core Intel Core i9 processor
- Up to 64GB memory
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- Up to 11 hours battery life3
- Touch Bar and Touch ID
- Backlit Magic Keyboard
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macOS Catalina
The power of Mac.
Taken further.
Dedicated apps for music, TV, and podcasts. Mac freeware audio editor. Smart new features like Sidecar, powerful technologies for developers, and your favorite iPad apps, now on Mac.
macOS
macOS is the operating system that powers every Mac. It lets you do things you simply can’t with other computers. That’s because it’s designed specifically for the hardware it runs on — and vice versa.
iCloud
iCloud safely and securely stores your photos, videos, documents, messages, music, apps, and more — and keeps them updated across all your devices. So you always have access to what you want, wherever you want it.
Built-in Apps
Powerful creativity and productivity tools live inside every Mac — apps that help you explore, connect, and work more efficiently.
Keep your growing library organized and accessible. Perfect your images and create beautiful gifts for sharing. And with iCloud Photos, you can store a lifetime’s worth of photos and videos in the cloud.
Tell stories like never before. A simple design and intuitive editing features make it easy to create beautiful 4K movies and Hollywood-style trailers.
The easiest way to create great-sounding songs on your Mac. With an intuitive interface and access to a complete sound library, it’s never been easier to learn, play, record, and share music like a pro.
This powerful word processor gives you everything you need to create documents that look beautiful. And read beautifully. It lets you work seamlessly between Mac, iOS, and iPadOS devices. And work effortlessly with people who use Microsoft Word.
Create sophisticated spreadsheets with dramatic interactive charts, tables, and images that paint a revealing picture of your data. Work seamlessly between Mac, iOS, and iPadOS devices. And work effortlessly with people who use Microsoft Excel.
Bring your ideas to life with beautiful presentations. Employ powerful tools and dazzling effects that keep your audience engaged. Work seamlessly between Mac, iOS, and iPadOS devices. And work effortlessly with people who use Microsoft PowerPoint.
Macbook Laptop Prices
Safari has innovative features that let you enjoy more of the web. In even more ways. Built-in privacy features help protect your information and keep your Mac secure. An updated start page helps you easily and quickly save, find, and share your favorite sites. And Siri suggestions surface bookmarks, links from your reading list, iCloud Tabs, links you receive in Messages, and more.
Pro Apps
For professionals ready to push their creativity, these industry-leading apps offer maximum control over editing, processing, and output of music and film.
Logic Pro puts a complete recording and MIDI production studio on your Mac, with everything you need to write, record, edit, and mix like never before. And with a huge collection of full-featured plug-ins along with thousands of sounds and loops, you’ll have everything you need to go from first inspiration to final master, no matter what kind of music you want to create.
Take your Mac to the stage with a full-screen interface optimized for live performance, flexible hardware control, and a massive collection of plug-ins and sounds that are fully compatible with Logic Pro X.
Built to meet the needs of today’s creative editors, Final Cut Pro offers revolutionary video editing, powerful media organization, and incredible performance optimized for Mac computers and macOS Catalina.
Motion is a powerful motion graphics tool that makes it easy to create cinematic 2D and 3D titles, fluid transitions, and realistic effects in real time.
Add power and flexibility for exporting projects from Final Cut Pro. Customize output settings, work faster with distributed encoding, and easily package your film for the iTunes Store.
The Mac App Store features rich editorial content and great apps for Mac. Explore the Mac App Store
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